Returns & Refunds
Change of Mind Policy
You may return the items for refund for change of mind if the returned item is in its original condition within 30 days from the received date.
We accept returns for both defective and non-defective products and exchanges.
Refunds by law
In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description.
More information at Understanding my consumer rights | NSW Fair Trading.
How to return?
-Please contact us by filling the below form including the order number and your email.
Tel: 02 8283 5571
Mobile: 0466 682 739
Email: info@eonco.com.au
-A return postage label will be sent to your email if this is our fault.
-You may need to cover the return postage if this is not our fault.
-The money will be refunded to the same account you paid within 7 days after we received the returned item.
-It may take 2-4 business days for the bank to process the refund.
-If the order was paid by credit or with debit card, we will refund the balance to the card originally used.
-If the order was paid with PayPal, we will refund the balance to your PayPal account.
Warranty:
All items will come with lifetime warranty.